Users of one tenant can not log inPermanent link for this heading

Last update: 4 August 2017

SummaryPermanent link for this heading

Users of the domain/tenants are able to log in to the domain normally, while users of one tenant are not able to access the domain.

InformationPermanent link for this heading

One Licence Model for Fabasoft is a "Concurrent User Licence" allowing a set number of users to work concurrently on a domain/tenant.

This setting can be controlled for each domain/tenant separately.

SolutionPermanent link for this heading

Verify that the issued licence and the selected "Concurrent User Licence" flag in the tenant match.

  • Open the licence pertaining to the affected tenant
  • Check the Number of Concurrent User Licences for your Software Product Suites
    If the property is empty it means the software product suite doesn't use concurrent user licences
  • Set the flag Concurrent User License in the tenant configuration accordingly

Applies toPermanent link for this heading

  • Fabasoft Folio
  • Fabasoft eGov-Suite

when using one or multiple tenants

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