Last update: 8 March 2018
This article describes the steps neccessary to trace the client activities of Fabasoft Folio, this includes for instance tracing the opening of contents, synchonization of objects and mail merge of documents.
In order to capture the trace messages from the Fabasoft Folio Client the Fabasoft Tracer "tracer.exe" has to be started on the client, for more information about the usage please see Fabasoft Tracer.
If the instructions from the Service Desk Ticket include a trace version of the client components, please make sure to follow any additional steps for replacing these components, as provided by the support engineer.
To create the trace the following steps have to be performed:
Please ensure that only trace message information from process, thread and module are recorded, this can be achived by using the Fabasoft Tracer menu "Settings->Output->Default".
Please only start the Fabasoft Tracer when you are ready to reproduce the problem. This ensures that only trace messages that are related to the problem are recorded and helps in the analysis of the trace.
To remove the trace versions of any provided library, close all browser windows and stop the Fabasoft Folio Client systray component, delete the trace version of the files from their respective directories and replace them with backups of the non trace versions.
This article describes the steps neccessary to trace the client activities of Fabasoft Folio, this includes for instance tracing the opening of contents, synchonization of objects and mail merge of documents.
In order to log trace messages the Fabasoft Folio Client libraries have to be replaced by specific trace versions, provided by the support, the normal versions of the plugin libraries do not support tracing.
To create the trace the following steps have to be performed:
To remove the trace versions of any provided library, close all browser windows, delete the trace version of the files in /usr/lib/mozilla/plugins and replace them with backups of the non trace versions created in step 3.