Mindbreeze logfiles

Last update: 9 August 2017

Summary

This article provides a general overview of various logfiles created by Mindbreeze and a simple guide to gather those. Additionally logfiles created in combination with Fabasoft Folio as well as the correlation of different component objects created by Mindbreeze in Fabasoft Folio are described.

Gathering Mindbreeze Logs

When submitting Mindbreeze Logs it is always best to include as much information as possible, thus supplying the entire Mindbreeze log directory.
In case the delivery of the complete log directory is not possible (e.g. due to it's size) we can further differentiate issues and the related logfiles.
Please keep in mind that the Mindbreeze service log directories for specific services (index, client, filter, ...) are further devided into subdirectories, each representing the timespan between service restarts.
In most cases supplying e.g. the latest three subdirectories (information up to three service restarts in the past) for a specific service is sufficient.

Single Logfiles to include in any case :

- log-mesnode.txt
- log-mesmaster.txt
- log-messdkcsandbox--Index_[Ports]

Log directories to include when facing different issues:

No search result / Authentication issues when using the Mindbreeze Web Client:

- Index (Query) Service Log
- Client Service Log

No search result when searching in Fabasoft Folio:

- Index (Query) Service Log

Insufficient search results / Objects cannot be indexed or filtered

- Index (Query) Service Log
- Filter Service Log

Any Mindbreeze configuration related issues

- Mindbreeze Server configuration -

Mindbreeze log files and log directories

The directory Mindbreeze logfiles are created in may be changed in the "Advanced Settings" in the Mindbreeze server configuration. The default directories for Windows and Linux are:

  Windows: C:\Users\<mindbreeze service user>\AppData\Local\Temp

Linux: /var/opt/mindbreeze/log

In the Mindbreeze log directory the following directories and single logfiles are located:

Note: Fileextensions of log files (.log, .txt) may vary based on the operating system and the Mindbreeze version in use.

Mindbreeze server configuration file

The Mindbreeze server configuration is saved in the mesconfig.xml file. By default the containing directory is located at:

      Windows: C:\Users\<mindbreeze service user>\AppData\Roaming\Mindbreeze\Enterprise Search\Server

Linux: /var/opt/mindbreeze

Fabasoft Folio logfiles during Mindbreeze Index Update

%userprofile% represents the user profile of the Fabasoft Folio Service user. For scheduled updates, this is usually the AT Service user.

Log location may be set in the Mindbreeze Indexing Service object in Fabasoft Folio in the property "Directory for Log Files".

Objects containing Mindbreeze configuration in Fabasoft Folio

* If the property is empty move to the parent configuration located in the "Domain Type" property.